Billing & Account Management
Managing your hosting account and billing information is important to ensure your services remain active, secure, and uninterrupted.
What You Can Manage in Your Client Area
Through your client portal, you can easily manage:
- Hosting services
- Domain registrations
- Invoices and payments
- Account information
- Password changes
- Support tickets
- Service renewals
- Upgrade or downgrade requests
Updating Your Account Details
To keep your account secure and your invoices accurate, make sure your details are always up to date.
You can update:
- Contact information
- Email address
- Billing address
- Company details
- Password and security settings
Paying Invoices
Invoices can usually be paid directly through the client area using available payment methods such as:
- EFT / Bank Transfer
- Credit or Debit Card
- Instant EFT
- Online Payment Gateways
Always use your invoice number or reference when making payments manually.
Service Renewals
Hosting and domain services must be renewed before their expiry date to avoid suspension or downtime.
We recommend:
- Paying invoices before the due date
- Enabling automatic reminders
- Renewing domains early to prevent loss of ownership
Failed or Late Payments
If an invoice remains unpaid:
- Services may become suspended
- Websites and emails may stop working
- Domains could expire
- Additional restoration fees may apply
If you experience payment difficulties, contact support as soon as possible for assistance.
Managing Hosting Upgrades
As your website grows, you may need additional resources such as:
- More storage space
- Increased email accounts
- Faster performance
- Additional domains
- Enhanced security features
Upgrades can usually be requested directly from your client area or by contacting support.
Account Security Tips
To protect your hosting account:
- Use a strong password
- Enable two-factor authentication if available
- Never share your login details
- Keep your email account secure
- Regularly review account activity
Need Assistance?
If you need help with billing, renewals, upgrades, or account management, our support team is always ready to assist you.