Professional email accounts allow you to communicate using your own domain name, helping your business appear more professional and trustworthy.

Example:

• info@yourdomain.co.za
• sales@yourdomain.co.za
• support@yourdomain.co.za

This guide explains how to create and manage email accounts using cPanel.

How to Create an Email Account

Step 1: Log in to cPanel

Access your cPanel account by visiting:

• https://yourdomain.co.za/cpanel

OR

• https://yourdomain.co.za:2083

Enter your cPanel username and password.

Step 2: Open Email Accounts

1. Inside cPanel, locate the Email section.
2. Click on Email Accounts.

Step 3: Create a New Email Address

1. Click the Create button.
2. Select the domain name you want to use.
3. Enter your desired email username.

Example:

• info
• sales
• admin

4. Create a strong password.
5. Set mailbox storage limits if required.
6. Click Create.

Your email account is now ready to use.

Accessing Your Email Account

Webmail Access

You can access your email directly from your browser using:

• https://yourdomain.co.za/webmail

OR

• https://yourdomain.co.za:2096

Enter your full email address and password.

Example:

• info@yourdomain.co.za

Managing Email Accounts

Inside the Email Accounts section in cPanel, you can:

• Change Passwords
• Increase Mailbox Storage
• Delete Email Accounts
• Configure Email Clients
• Access Webmail
• Set Up Forwarders
• Manage Spam Filters

Connecting Your Email to Devices

You can connect your professional email account to:

• Microsoft Outlook
• Apple Mail
• Thunderbird
• Android Devices
• iPhone & iPad

Most devices support automatic configuration through cPanel.

Recommended Email Settings

Incoming Mail Server (IMAP/POP3)

• mail.yourdomain.co.za

Outgoing Mail Server (SMTP)

• mail.yourdomain.co.za

Common Ports

• IMAP: 993 (SSL)
• POP3: 995 (SSL)
• SMTP: 465 (SSL)

Always use SSL-enabled ports for secure communication.

Email Security Tips

• Use strong passwords.
• Avoid sharing login credentials.
• Enable spam filtering.
• Regularly update passwords.
• Be cautious of phishing emails.

Troubleshooting Common Issues

Cannot Send or Receive Emails

• Verify your password.
• Check mailbox storage limits.
• Confirm internet connectivity.
• Ensure DNS records are correct.

Email Client Not Connecting

• Verify server settings.
• Use SSL ports.
• Double-check usernames and passwords.

Need Assistance?

If you require assistance creating or managing your email accounts, our technical support team is available to help.

• Support Email: support@gatorhosting.co.za
• Website: www.gatorhosting.co.za

Our team will gladly assist you with email setup, troubleshooting, migrations, and account management.